News - Gymfrog

U.S. Overseas Warehouse Now Fully Operational

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We are thrilled to announce the official launch of our U.S. overseas warehouse, ensuring faster and more efficient delivery to our customers across the United States. With this new development, we ...

Why More Working Professionals Are Choosing to Do Pilates at Home

In recent years, home fitness has transformed from a temporary trend into a long-term lifestyle shift. Among various workout options, Pilates—especially Reformer Pilates—has become a favorite for f...

Top 5 Pilates Reformer Benefits at Home | Burn Fat & Sculpt Your Body

1. Burn Fat More Efficiently One of the biggest reasons people turn to a Pilates reformer at home is its fat-burning capability. While Pilates is often known for toning, reformer-based workouts ar...

How Often Should You Use a Pilates Reformer with Tower?

When I first started incorporating the Pilates Reformer with Tower into my routine, I was faced with the question: how often should I really be doing this? After years of teaching and training, I’v...

New Year Holiday Notice

Dear Customers and Partners, We would like to express our sincere gratitude for your continued support and trust in Gymfrog! To celebrate the upcoming Chinese New Year, we will be on holiday from J...

Know before you buy

Anyone that can try this reformer prior to purchasing, would choose something else. I don’t believe the positive reviews.

I have had my Elina reformer since COVID and I use it a couple times a week, but I would never buy it again.

The springs are not well attached under the carriage. So even if you load up your springs, the carriage still wiggles and moves under you. It feels sloppy and is loud. There are some things i just don’t do because you can’t get the carriage to be stationary.

The springs don’t sit tight under the carriage and are not securely fastened. You have to be very careful in how you change your springs or they detach from under the carriage.

In addition, the springs aren’t the right tension. They are too springy. I load up extra springs, but it is not the same.

It never feels like you get the settings right. I am 5’5” and I can’t ever seem to get the settings right to do things like arm circles without hitting the stopper. My knees are either too close or too far away. Really need my husband and kids to use the reformer, but the reformer doesn’t seem to accommodate people 5’9” and above. I have reached out to the company to help with knowing where to put the settings based on height. Their response was “Jennifer, I already told you several times (this was not true), that the stopper can be placed at everyplace according to the comfort of your customer, depending if he has any illness, depending in the exercise you want to practice… We sell the machines, but we are not pilates teachers.” That says a lot about the quality of their product……and they should know where to put the settings based on height.

Do you honestly believe someone is stocking their studio with these reformers or writing a 5 star review? That is laughable. There was no way to try the reformer before purchasing. I got suckered in by the price and the glowing reviews. I wish I would have bought a better reformer with fewer upgrades.

Date of experience : July 05,

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Elina Pilates Reformer Order

I ordered a reformer on May 15, and then had to transfer the full purchase amount first, only then did I receive an invoice in my customer account...that should have made me pay attention.
After many emails, I was offered a different model in June, which I declined. The process was then to be restarted, even though I had already paid and was on the waiting list. Then I heard nothing more...mails were no longer answered....my account was frozen....
I will send another mail as a request.

After this entry, the export manager contacted me immediately and explained the delay. The shipment was then ordered and the reformer was delivered within a week, as ordered.
The reformer itself is pre-assembled; only a few attachments need to be fitted; the appropriate tools are supplied.
The workmanship, accessories and function are very good...you can start exercising.
All in all, a clear recommendation can be given here.

Date of experience : July 03,

Sceptic at first but amazed and loving it now

I was sceptic at first because of the price. I was used to BB and Align reformers which are high class priced. In the end I decided to go for Elina because their designs are so much prettier and they have more colour options and the same equipment as other expensive brands. And I‘m amazed, my reformer and tower are working amazing and when I go to my studio which has BB I miss my Elina reformer because it works so much smoother and better!
Delivery time is longer but understandable since they‘re a smaller company and built it custom for your needs.
Customer service could definitely improve but hey, that‘s spanish culture haha, and I always got the help I needed!
Definitely will always go again for Elina- affordable and amazingly produced reformers/products!

Date of experience : June 02,

Avoid at all costs.

Do not purchase from here.

I purchased a reformer on February 19, which was backordered for 2.5 months at the time. On April 14, I emailed for an update to make sure they are on track for the shipment around end of April and I got no reply despite the many attempts to get an update on my order for AN ENTIRE MONTH. From April 14 to May 12, no one would reply to my dozens of emails and calls, besides on instagram where they claimed each time that they will notify their customer service team, which did absolutely nothing. Only after dozens of attempts to contact Elina, filing a dispute with my bank and leaving a negative trust pilot review (which I told them I would be doing because at this point, I felt I was being scammed since they collected my payment on February 20), they emailed me the day after it was published, that my order was ready to ship - despite the entire month of radio silence. What a coincidence..

I was refunded at the end of the day after a month of no replies and for that alone, I would recommend to purchase elsewhere where the company won't ghost you once they've taken your payment. Curious if I ever would've received a refund if I didn't go to the hassle of all of this.

Date of experience : February 18,

At Village Life Pilates

At Village Life Pilates, we are absolutely obsessed with our Elina Pilates reformers! These machines are truly cutting edge—our clients can’t stop raving about them. The pads strike the perfect balance between firm and cushy, making every session incredibly comfortable while still providing the necessary support for precise movement. Even the footwear has unparalleled grip, ensuring maximum stability during workouts.

The pulley system is exceptionally smooth, allowing for seamless transitions and fluid movement. These reformers are a game changer—they transform bodies faster than anything I've ever experienced. Whether you're a beginner or a seasoned practitioner, they elevate the Pilates experience to an entirely new level.

Beyond the reformers themselves, working with the fabulous Elina team in Spain has been an absolute joy! Every interaction has been met with kindness, efficiency, and professionalism. The team is sweet, accommodating, and always cheerful, making the entire process effortless from start to finish. The delivery system is a breeze, and best of all—these reformers are the easiest machines to set up. You don’t need to hire anyone for assembly—it takes mere moments!

We cannot wait to add Elina chairs to our studio soon! If you’re considering investing in top-tier Pilates equipment, Elina Pilates is unmatched in quality, service, and innovation. Highly recommend!

Date of experience : March 07,

Initially Slow to Respond, But Things Went Well Once They Did

SECOND UPDATE: Once I got Elina Pilates to respond, they were much better, getting my products shipped out and keeping me informed. Everything arrived before Christmas so that was a relief. If they'd been like that from the start, I'd be giving them a 5* review. The equipment itself is high quality, on par with the Balanced Body Studio Reformer I've used at local pilates studio.

UPDATE: Maybe just a coincidence, but within 24 hours of leaving this review I got a response from Elina Pilates and they have resolved my order issue. Now waiting on order to arrive. Not happy it took so long, but am happy they did finally respond. Updating review from 1* to 3* until order is filled.

Non-responsive company. Ordered 3-weeks ago and they were quick to run the transaction but now there is zero communication. No one ever answers , voice mail only. No one ever responds to emails or online comments...ever. I have no idea where my order stands or even if it's coming. Just awful customer service (actually non-existent customer service is more accurate).

Date of experience : November 21,

Terrible customer service

I have been incredibly patient with my order and asked relentlessly for a manager to call me after a catalogue of bizarre, confused and random updates none of which had much to do with my order. In fact - anything relating to my order has not been communicated at all. Its been a very long and frustrating 5 weeks. My equipment is now apparently on the move from spain but i have no paperwork, tracking number and/or understanding of final costs relating to custom duties and am being ignored when I ask about the VAT exemption for non EU buyers as tax is included in the sale price so should be due back to me to cover VAT fee's here. Its all very very loose for large cost items and although I've no doubt the equipment will be amazing- I've littte hope it will arrive and/or what will arrive and how much that is all actually going to cost me. I posted on their facebook in an attempt to get someone to actually communicate with me - and it just gets taken down. Very concerning service. When I question anything Im offered a cancellation and full refund which isn't what I want as Im teacher training and I've missed the cut off for the next freight with Balanced Body so overall feel that they need to up their game to be in line with the reviews I read about how great their equipment is. No good having good products if you can't actually get them to anyone and/or you're customer service doesnt seem to want to sell anything and/or communicate with you on sales. When asking for quote from balanced body - all associated cost included customs was cleared up in a couple of days so really dont understand the issue here.

Date of experience : July 30,

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